The Central Ohio IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Reduce downtime, increase profitability, and make your technology work for you.

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Spam Protection

Protect your business from threats through your inbox

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Backup & Disaster Recovery

Ensure peace-of-mind with the most complete data backup solution available.

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Microsoft Office 365

Have all team members work and comment on the same project from different locations.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Amaxx, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      What Our Clients Say

      • Focus Logistics Solutions

        As a small, growing business we rely heavily on Amaxx to keep our systems running optimally and also rely on them to keep in step with our growth needs. Their solutions are effective, practical and scalable. They allow us to focus on our core business and at a moment’s notice Amaxx facilitates any need we have regardless of our users technical abilities. Amaxx is a part of the “value add” solutions we offer to our clients every day.

      • Shelley Metz Baumann Hawk, Inc.

        Working for a small structural engineering firm, I have to wear many hats around the office. Maintaining and managing the IT systems is just one of those hats but there is not enough time in the day for me to do everything effectively. Amaxx is my invaluable partner. They can easily take care of the everyday tasks such as monitoring the health of our network, managing our security protocols, verifying all PCs and Servers are properly updated, and fielding help desk calls to be sure all my fellow employees are running efficiently. They handle large projects such as server installs with similar ease, and goes to great lengths to do it in such a way that allows the office to continue to function with as little downtime as possible. The attitude of the Amaxx staff is not one of superiority. In fact, it is quite the opposite. They make you feel at ease and let you know that they are your partner. Amaxx always has the best interest of your company at heart.

      • I had the pleasure of working with Amaxx for two years while I was managing the IT for a large community. IT was just one "small" part of my job, so I really had limited hours allotted to take care of the 60+ workstations and servers. We also needed to upgrade some parts of our infrastructure to deal with the increasing demands of our clients, expand our Wi-Fi, and get better use of our medical charting systems. The team at Amaxx was always available, and they provided great direction and advice. They always considered our bottom line in the process, and followed through until everything was completed. For our regular/daily operations I really had no concerns because Amaxx is a great IT vendor, and I knew that I could rely on them. My favorite service is their 24-hour monitoring.

        Working at a 24-hour facility, it is nice to go home and actually not fret over "what could happen." If anything went wrong with our server, it was the Amaxx crew getting wake-up calls in the middle of the night... not me. I came into work a few mornings and they were already there to repair some problems or do a necessary upgrade. They have always gone above and beyond and are very friendly as well.

      Latest Blogs

      It Pays to Outsource Your IT

      In the past, break-fix IT services allowed users to get the technical support they needed, but at a steep cost. IT companies would tell the user what was wrong with the technology, and offer a price for what it would take to fix it. By nature, this type of IT maintenance is designed to thrive off of the user’s technology failing to work properly. Therefore, from a break-fix IT company’s point of view, there’s no real reason to put preventative measures in place that would save the user money in the long run.

      In stark contrast, managed IT services do the exact opposite of their break-fix counterpart, and that’s to save businesses money by preventing issues from developing into costly and downtime-causing problems. This helps organizations keep their IT budgets intact, even if they don’t have a dedicated in-house IT department. Preventative maintenance detects small issues and resolves them in a timely manner, preventing them from becoming major problems.

      Here are some examples of effective managed service offerings that can save SMBs money in the long run:

      Server Hosting
      Your server units are the hardware responsible for the safe storage and distribution of your organization’s digital assets. Therefore, it makes sense that you would want to guarantee that they’re being cared for properly. The problem here is that server maintenance and hosting requires a specific skillset that only a professional technician can provide, and that the SMB typically has a limited IT budget that doesn’t necessarily accommodate hiring new staff members for this purpose. This is often why organizations outsource this responsibility to a managed service provider that can guarantee consistent uptime and the prolonged health of server units.

      Network Security
      If your business doesn’t know the difference between viruses, malware, trojans, phishing scams, and other common threats, it’s a good idea to have a trained security professional on-hand to manage your network and endpoints. Businesses can outsource the responsibility of maintaining and managing solutions like firewalls, antivirus, spam-blocking, and content-filtering components, that are capable of mitigating threats and limiting exposure to dangerous situations.

      Remote Maintenance and Management
      There are times when technological issues aren’t immediately known to the user, and they can become disastrous problems later on if ignored. Technology professionals can identify these issues by remotely monitoring statistics like CPU usage, RAM consumption, and other critical factors, in order to prevent them from escalating into major unavoidable disasters. These issues can then be resolved remotely, without the need for an on-site visit from a tech, helping you keep your budget under control.

      Backup and Disaster Recovery
      Small businesses might be agile enough to respond to threats and disasters promptly, but this is only the case if they’re taking measures to keep their data safe. It’s been shown that businesses that fail to recover their data following a data loss incident, will likely go out of business within one year of the incident. Therefore, you need a comprehensive solution that’s designed to limit data loss and practically eliminate downtime.

      If your business has difficulty managing and maintaining its technology infrastructure, why not reach out to Amaxx to ask about what we can do for your business? To learn more about backup and disaster recovery, network security, and more, reach out to us at 614-923-6700.

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      Tip of the Week: 4 Ways to Make Sure Workplace Instant Messaging Enhances Productivity

      As reported by ITProPortal, over half of the respondents to a survey by BetterCloud believe that instant messaging will overtake email in the office; an impressive feat, especially considering how commonplace email is in today’s professional environment. However, this also means that businesses need to improve their instant messaging practices if they want to reap the benefits it provides, and to use instant messaging in such a way that it’s not a major workplace distraction.

      If you want to improve your business’s instant messaging practices, try these tips.

      Accurately Represent Your Current Online Status
      You need to give your team a proper representation of whether you are currently available or not. If you don’t, they could be wasting valuable time trying to reach out to you when, in reality, you’re nowhere near your computer. Make sure that you change your status to indicate that you’re away from your computer, or logged off for the night; that way, your team can know that they would be better off contacting someone else who is available.

      If It’s Going to Be a Long Conversation, Try a Different Communication Medium
      Long IM conversations can waste time, especially if they aren’t particularly relevant to the task at hand. In this case, it’s better to simply pick up the phone and call the person you need to communicate with or arrange for a face-to-face conversation. This way, the details get ironed out and you don’t waste valuable time getting to the point. Plus, emotions are somewhat difficult to express through instant messaging, while voice chat and in-person meetings are easier to get a feel for.

      If You Have a Short, Specific Request, Try to Put It at the Beginning of the Conversation
      There’s no point in drawing out a conversation when all you need to do is ask a question. Doing so isn’t just wasting your time; it’s wasting the recipient’s time too. Be courteous and respectful of your colleagues’ time and ask questions as soon as you can.

      Take Full Advantage of Your IM System’s Features
      Many instant messaging platforms also allow for several other functions. If you fully take advantage of these features, your team can be more productive with your IM solution. For example, if your system allows for voice chat, using it can be a great way to clear up confusion or explain a particularly difficult concept. If you need to rope in another person, try adding them to the conversation when they need to be there. The idea is to play around with what works and what the limits of your IM system are. This way, you can help your team better understand how to take advantage of the features.

      By following these best practices, your organization will see a more fruitful use of instant messaging features. What are some of your favorite ways to use instant messaging, and do you have any specific practices that you follow at your organization? We’d love to hear about them. Let us know in the comments, and be sure to subscribe to our blog for more best practices and tech tips.

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      For NATO, Cyberspace is Today’s Frontlines

      NATO has declared that cyberspace qualifies as an area where conflict can occur, (it surprisingly took this long). While many cyber attacks tend to be limited to only data infrastructures, there are plenty of instances where attacks have moved from the cyber realm to the physical world. Some examples include a Ukrainian electrical grid hack from just last year, as well as a supposed Iranian hack of a United States dam control system. In other words, technology systems have the capabilities to cause quite a bit of damage, like blackouts or shutting down critical systems.

      NATO Secretary General Jens Stoltenberg made a valid observation concerning the decision to add cyberspace to the list of operational domains: “Cyber defence is part of collective defence. Most crises and conflicts today have a cyber dimension. So treating cyber as an operational domain would enable us to better protect our missions and operations.”

      Technology has become such a commodity in today’s world that even warfare is assisted by it, through providing access to important data and applications. Networks that are used to deploy this data could be hacked, causing important information to be either lost or stolen; thus, putting real-world lives at risk. Plus, if a hacking attack rendered citizens without heat, electricity, and other necessities, it could redefine what the world thinks of as a war of attrition.

      NATO plans on securing networks and focusing on helping other countries secure their own. Additionally, NATO wants to help others identify where attacks come from, and what can be done about them. In 2014, NATO changed its policies to allow them to respond to any attacks against nations involved with the organization, so this shows that cyber warfare could potentially become a major factor in ongoing conflicts in the future.

      Granted, measures that could be put into place are easier to talk about than to actually implement. Cyber security is generally handled on a state level, and while the US and UK have invested heavily in cyber security, other countries tend to think of it as a low priority, or don’t foresee it affecting them in the near future.

      This decision by NATO should drive the importance of cybersecurity in the workplace, and reaffirm that your organization needs to take a cautious and proactive stance. Additionally, you’ll need to use best practices in order to minimize the risks of working online, as you’ll probably realize far too late that you’ve been infiltrated by hackers. It’s in your best interest to take a preventative stance on network security, regardless of how much risk you feel your business is at.

      To learn more about IT security, reach out to us at 614-923-6700.

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      Know someone who would benefit from Amaxx? Let us know!

      Latest Blog Entry

      Technology can be fickle at times. When it’s not working properly, it can hold your business back from reaching its maximum potential. Therefore, in order to maximize your bottom line, it becomes common sense to ensure that your technology is in proper working order at all t...

      Latest News

      Amaxx launches new website!

      Amaxx is proud to announce the launch of our new website at www.amaxx.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

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